Mercure Inverness Hotel

the hotel was very centreal the staff were very plesant food was good and the prices good

i thought the breakfast could have been a bit more organised but on the whole not bad

I liked staff and restaurant food and wine was good. Also very good location in centre of town and near railway station - we did not bring a car.

The hotel served our purpose in that it was clean, in a convenient location, offered a good breakfast and had helpful staff. The room had a tea/coffee tray, a decent television, a decent shower and an iron. We did not intend to spend lots of time at the hotel so did not need/expect frills and extras. This hotel had everything we needed.

The helpfulness of the staff - feather pillows exchanged within 15 minutes, they booked the taxi for us and even allowed us an extra hour in the room whilst we waited - would definately stay again - and the breakfast was great too!

The town shopping is right around the corner.

The room was so loud, next to the street. The room was cold, the bathroom smelled, and no hot water for showers. The hot tub was so dirty, no one was in it. The staff was not very helpful.

Both hotel and staff were really nice , good location for shops,bars etc

Inner city hotel, good location, but as with many well used hotels like these needs updating. room adequate but radiator did not work and night time room was a little cold no spare blanket.

We were four people, the double bedroon was fantastic but the twin bedroom was rather small. The location was ideal, the parking facilities useful, and the spa was quite good although the swimming pool a bit small and I wished they had a steam room rather than a sauna. The breakfast was great, buffet with both cooked food and continental breakfast. I would go back if Booked.net had the same offer

A key feature was the genuine welcome from the staff along with the excellent breakfast.

Some of the paintwork could do with a touch-up. There is also an issue about noise from the street outside at the front of the hotel.

I wil definitely go back,the location was great and I lOve their gym

Mainly booked hotel because of pool, sauna and gym

Room good, although bathroom a bit shabby. Health club was tired-looking and did not appear very clean (bathroom area)

i thought the facilities on hand were excellent..the bar staff were very friendly and looked modern.....i used the gym facilities which were in good condition escpecially the weight machines......i have used the spa/pool on previous visits and itis ideal

i would say that the bathroom facilties could do with an upgrade as they are slightly behind the ramada encore bath shower facilities....At the encore it is basic but the en suite facilities are better as you have a wet floor in the bathroom with ample space where as in the ramada jarvis the bathroom is tight and compact and very little room to move in shower

The staff were friendly and the room was clean and bright with a great view over the river.

Breakfast was really good and the lady who served us was very nice.

The water running down the walls in our bedroom. The slamming of doors all night ie the doors where not sound proof.

Location

Seemed a bit short staffed. We went to the bar and although we were noticed the barmaid went off to deal with something else and did not bother to ask us to wait a moment. We waited 5 minutes and then decided just to go out to a local bar